The company from whom I purchased said copier (a Canon IR1022A for those who want to know), have been helpful but I've struggled to get to speak to an engineer. I tried Canon themselves, but they were less than interested given that I didn't buy it directly from them and haven't got it on a service contract with them.
Finally I thought we'd cracked it this week having made contact with an engineer and arranged a service call. I thought too soon! I got a call this morning to tell me that I should call Canon because according to their records I'd only taken delivery of the copier in December of last year and therefore the problem would be fixed by Canon under warranty.
So I called Canon.
"Your contract isn't with us, it's with the distributor, you'll have to get them to organise it." I was not impressed. No matter how I pleaded for an explanation there was no moving Canon.
So I'm now back to very near square one, not knowing if anyone is going to fix my problem. And I'm rather frustrated. Canon is not on my Christmas card list!
And you know what's really frustrating is that when an engineer finally makes it to my door, he or she will plug in a laptop, download a bit of firmware and the thing will wake up and copy away as it did before the dreaded "Standby download" message appeared.
And the Doctor tells me to reduce my stress levels!!!